Privacy Policy
and
SMS Terms & Conditions

A legal disclaimer

Effective Date: July 21, 2025
Website: www.hearttohearthomes.info

At Heart to Heart Homes LLC, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website, services, and communications.

Privacy Policy

Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal Information: Name, phone number, email address, mailing address, and other information you provide through forms or direct communication.
SMS Information: If you opt in to receive SMS/text messages from us, we collect and store your phone number and messaging preferences.
Automatically Collected Information: IP address, browser type, device information, and website usage data collected through cookies or similar technologies.

How We Use Your Information

We use the information we collect to:

Provide housing-related services and respond to your inquiries.
Communicate with you by email, phone, or SMS (with your consent).
Send updates, resources, or important notices related to our services.
Improve our website, services, and outreach efforts.
Comply with legal obligations and protect our rights

How We Share Information

We do not sell or rent your personal information. We may share limited information only in the following circumstances:

With service providers or vendors who assist us in operating our website and services (under confidentiality agreements).
When required by law, regulation, or legal process.
To protect the safety, rights, or property of Heart to Heart Homes LLC, our clients, or the public.

Your Privacy Choices

You may opt out of email or SMS communications at any time.
You may disable cookies in your browser, though some website features may not function properly.
You may request to review, update, or delete your personal information by contacting us.

Data Security

We use industry-standard security measures to protect your personal information. However, no method of transmission over the internet or storage system is 100% secure.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted at this page with an updated effective date.

SMS Terms and Conditions

SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Heart to Heart Homes, you may receive messages related to the following:

Change of schedule (internal)
General day-to-day operations (internal)
Intake appointment reminders (external)
Follow-up messages (external)
General Q&A: explanation of services (external)
Billing inquiries (external)

Example: "Hello, this is a friendly reminder of your upcoming intake appointment with Heart to Heart Homes at 123 Street on Sep 1st at 9:00am. You can reply STOP to opt out of SMS messaging from Heart to Heart Homes at any time."

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments/billing, etc.

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt in to receive SMS messages from Heart to Heart Homes in the following ways:

By submitting an online form

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at www.hearttohearthomes.info.

Additional Options: (317) 438-3988

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our [Privacy Policy and SMS Terms & Conditions] page.
Message frequency may vary.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:

Heart to Heart Homes LLC

(317) 668-8855
admin@hearttohearthomes.info

Privacy Policy and SMS Terms & Conditions